Refund Policy

Thank you for shopping at Sans Co. Market. We appreciate your business and are committed to providing quality products and a seamless shopping experience.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, the item must be:

Unused and in the same condition you received it
In its original packaging
Accompanied by proof of purchase (e.g., order number or receipt)

To initiate a return, please contact us at support@sanscomarket.com with your order number and reason for return. We will provide you with instructions and a return address.

Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 3 days of delivery with photos of the product and packaging. We’ll gladly send a replacement or offer a full refund.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, please return the original product and place a new order.

Non-Returnable Items

Please note that the following items are final sale and cannot be returned or refunded:

Custom or personalized items
Gift cards
Items marked as “non-returnable” in the product description

If you have any questions, feel free to contact our support team at: